Official Documents

Padu99 Privacy Policy – Malaysian Member Personal Data Protection

Padu99 takes the privacy and data security of every member seriously. This policy explains how we collect, use, store, and protect your information in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026  |  Bahasa Melayu (Malaysia)

1Introduction

Welcome to the padu99 Privacy Policy. This document outlines our commitment to protecting your privacy as a member of Malaysia's leading online casino platform. We understand that your personal information is a trust you place in us, and we do not take that responsibility lightly.

This Privacy Policy applies to all users who access the Padu99 website, use our mobile app, or interact with any services we offer. By registering an account or continuing to use the Padu99 platform, you agree to the terms set out in this policy.

Padu99 fully complies with the Malaysia Personal Data Protection Act 2010 (PDPA). Every data collection and processing procedure is designed to protect your privacy rights at all times.

Note: This Privacy Policy may be updated from time to time. We will display the latest update date at the top of this page. Continued use of the Padu99 platform after any changes constitutes acceptance of the updated policy.

2Information We Collect

Padu99 only collects information necessary to deliver quality services, ensure platform security, and comply with applicable legal requirements in Malaysia.

Information You Provide Directly

  • Full name, date of birth, and identity card number (MyKad) for the KYC process.
  • Email address and phone number for communication and account verification purposes.
  • Bank account or digital wallet details for processing deposits and withdrawals.
  • Identity verification documents such as a copy of your national ID or passport when required.
  • Your language, currency, and personal account settings.

Automatically Collected Information

  • IP address, device type, operating system, and web browser version used.
  • Game session data including betting history, wins, and losses.
  • Financial transaction logs for all deposits and withdrawals.
  • General geolocation information based on IP address for compliance purposes.
  • Cookies and session data to enhance your experience on the platform.
Data Type Purpose of Collection Retention Period
Identity Information (KYC) Account verification, fraud prevention 5 years after account closure
Financial Transaction Data Payment processing, compliance auditing 7 years as required by law
Game History Platform security, dispute resolution 3 years after transaction
Technical Log Data System security, fraud detection Rolling 12 months
Session Cookies User experience, platform preferences Until session expires or manually deleted

3How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. padu99 does not use your data for any purpose other than those stated below.

  • Account Management: Creating, verifying, and managing your member account on the padu99 platform.
  • Transaction Processing: Processing all deposits and withdrawals securely and accurately.
  • KYC Verification: Meeting anti-money laundering (AML) compliance requirements.
  • Customer Support: Helping you resolve any issues or enquiries effectively.
  • Platform Security: Detecting and preventing fraud, collusion, and suspicious activity.
  • Personalise Your Experience: Displaying relevant content, promotions, and game recommendations tailored to you.
  • Service Communications: Sending important notifications related to your account, transactions, and platform updates.
  • Analytics and Improvement: Understanding how members use the platform to continuously improve our services.

Padu99 Guarantee: We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you.

4Data Sharing With Third Parties

Padu99 only shares your personal data with third parties under limited and controlled circumstances. Every data sharing arrangement is based on legitimate operational needs or legal obligations.

Third Parties That May Receive Your Data

  • Payment Gateway Providers: Financial data required to process your deposits and withdrawals via FPX, DuitNow, Touch 'n Go, and others. All these providers comply with PCI-DSS standards.
  • Game Providers: Minimum session data required by third-party game software providers to deliver a seamless gaming experience.
  • Regulatory Authority: Information required to comply with legal obligations, court orders, or legitimate government investigations.
  • Technical Service Providers: Server hosting providers, cybersecurity services, and analytics tools that help us operate the platform – all bound by strict confidentiality agreements.

All third parties that receive your data are bound by data protection agreements that require them to keep your information confidential and use it only for the specified purposes.

5Security and Data Protection

Padu99 invests seriously in data security infrastructure to ensure your personal information is always protected from unauthorised access, loss, or misuse.

  • 256-bit SSL encryption for all communications between your device and padu99 servers.
  • Databases are encrypted using AES-256 encryption – the same standard used by banking institutions.
  • Active 24/7 security monitoring to detect and prevent any intrusion attempts.
  • Multi-layered access controls — only authorised staff may access member personal data.
  • Internal and external security audits are conducted regularly by independent third parties.
  • A clear incident response procedure to address any data breach within 72 hours.

While we take all reasonable steps to protect your data, no system is 100% secure. We encourage you to also take precautions such as using a strong password and never sharing your login credentials with anyone.

6Cookie Policy

Padu99 uses cookies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for the platform to function correctly — including login session management and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform to help us improve the user experience.
  • Functional Cookies: Saving your preferences such as language, theme, and display settings so you never have to reset them each visit.
  • Analytics Cookies: Helping us understand aggregate usage patterns to improve our services – all data is anonymised.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain functions on the Padu99 platform.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by Padu99. We respect and facilitate the exercise of these rights.

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Deletion

Request deletion of your personal data, subject to legal retention obligations.

Right to Restrict Processing

Block the use of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your personal data in a machine-readable format for transfer.

Right to Complaint

File a complaint with the Personal Data Protection Commissioner of Malaysia if necessary.

To exercise any of the above rights, please contact the padu99 support team via live chat or email at [email protected]. We will process your request within 14 business days.

8Child Protection

Padu99 does not accept registrations from individuals under 21 years of age. Our platform is not designed for use by children or minors, and we do not knowingly collect personal data from them.

If we find that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe a child has registered on padu99, please contact us immediately.

9Cross-Border Data Transfers

In operating the Padu99 platform, your personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards to ensure a level of protection equal to or higher than that required by Malaysian law.

We ensure that all service providers outside Malaysia who receive your data are bound by data processing agreements that meet international data protection standards, including the European GDPR where applicable.

10Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels.

Live Chat
Available 24/7 – response within 3 minutes
Privacy Email
WhatsApp
Instant support via WhatsApp 24/7
Response Time
Privacy requests are processed within 14 business days
Related Links
Our Compliance
Malaysia PDPA 2010
Personal Data Protection Act
PCI-DSS
Payment Card Industry Data Security Standard
256-bit SSL
Banking-Grade Data Encryption
AML Compliant
Anti-Money Laundering Compliance
Your Data, Your Privacy

Join Padu99 with full confidence that your privacy is always protected.

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Padu99's Commitment to Your Privacy

Six core pillars that shape our approach to protecting the personal data of Padu99 members.

Full End-to-End Encryption

Every bit of data travelling between your device and padu99's servers is protected by 256-bit SSL encryption — the same technology used by the world's leading banks to secure financial transactions.

Malaysia PDPA Compliance

All of padu99's data management practices are designed and audited to meet the requirements of Malaysia's Personal Data Protection Act 2010. You can be assured that your legal rights as a data subject are always respected.

Strict Access Controls

Member personal data is accessible only to staff with a legitimate operational need. All access is automatically logged and audited to ensure no internal misuse occurs.

No Data Selling

Padu99 does not sell, rent, or commercialise your personal data to advertisers or third-party data brokers. Your data is used solely to deliver the services you have requested.

Right to Erasure

You have the right to request deletion of your personal data upon account closure, subject to mandatory retention periods stipulated under Malaysian law. The deletion process is carried out within the specified timeframe.

Immediate Breach Notification

Should any security incident affecting your data occur, padu99 is committed to notifying you and the relevant authorities within 72 hours, in line with international best practices.

Play with Peace of Mind — Your Data is Always Safe

Padu99 safeguards your privacy to the highest industry standards. Register today and enjoy a safe, fair, and enjoyable online casino experience in Malaysia.

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